How do I create my favorite T-shirt that I can’t find online?

Please contact us and let us know what you think. We will be happy to send you free design mockups and modest quotes based on your needs.

How do you ship my personalized T-shirt ?

We are proud to use UPS/DHL/Fedex/TNT/USPS as our primary carrier.

How soon will I receive my custom T-shirt ?

Customer(s) can expect to receive their product 10-15 business days after payment is received and their order is processed.

How can I track my order ?

If you are a registered member of our website, you can track your order through the “Order Tracking” link. Or our customer service can help you track your order. And when we get the tracking number from the carrier, we can also send it along with the tracking link to track the status of the package.

How do I find the items size fitting me?

You can find Size Chart here.

How do I change or cancel my order?
  • Because your personalised items are unique and made just for you. please contact us soon If you want to cancel your order.
  • If your order has not been processed, we will refund you immediately.
How do I return items to your company?

GREENGENZ guarantees complete customer satisfaction with your purchase from greengenz.com. If you are not completely satisfied with your online purchase, you can return any item you received from GREENGENZ in its original condition – unused, unwashed and in its original packaging (including labels).
Please see our Shipping and Returns Policy for damaged/misprinted items, or contact our Customer Service for a return.

How many payment methods do you accept?

We only accept payments via PayPal, a well-known, trusted and secure payment method on the internet.

If you only have a credit or debit card, please sign up for a PayPal account and link it to the PayPal instructions below for payment.

How to link a credit or debit card to your PayPal

Why do you charge my card higher than the price of your product?

We only receive the product price. Additional money may be charged by the bank as a bank fee. I hope you can understand. Note: Due to currency exchange, cross-border fees (collected by the issuing bank), etc., there are differences between the actual fees and the transaction amount, and the proportions vary from bank to bank.